Random Ramblings LX · 7:13pm May 26th, 2016
IN WHICH I FEEL COMPELLED TO APOLOGIZE
The computer saga is over! But the reason it wasn't resolved yesterday like it should have been is the one explanation I can't fault the store for — Yesterday morning, a nasty thunderstorm rolled through town, not uncommon this time of year and the rain is always welcome. Well, it turns out lightning struck the transformer outside the store, knocking out their power for pretty much the entire day (I overheard a couple of employees talking about it). We went in this morning once their systems finally updated and showed that my girlfriend's laptop was "ready for pickup" – note that I discovered this by accessing their website; I did not get a phone call or email about it, although since we went in right after they opened this morning, we might have just beaten them to the punch.
At least the broken part (the cooling fan) was covered under manufacturer's warranty, so HP replaced it for free and covered shipping. Two weeks of my girlfriend slowly going insane from lack of computer (no I'm not being that hyperbolic), and the one upside is that the problem is evidently fixed without costing me a penny. It's nice to get a bill with everything zeroed out. I'm almost tempted to frame it.
