It's happened, and I am not happy · 12:50am May 15th, 2015
So, recently I came off of a large streak of being unable to work on my stories because of the triad of family, school, and exhaustion. Having had a bit of a break lately, I was hoping to come up swinging and have a chapter out for Smashing Down within a week. However, before doing that, I needed to get some things repaired on my laptop.
Let it be known that I have no previous animosity with Dell. All previous needs for repairs have been quick and done well. However, lately they have shown a massive streak of incompetence. I needed to have my screen and disk drive replaced, and they interpreted that as also needing to have my hard drive and motherboard replaced as well. I had to back up critical, needed files.
After several hours of replacing nearly everything except the RAM and casing, it was put back together, and they left. I then found out that the hard drive did not have Windows pre-installed, and the existing installer was nonfunctional, and they left me with no install disk, and the hard drive may or may not be fucked.
I doubted it was possible to screw up as massively as they have. I'm typing this from my desktop, a woefully under-powered machine best left for use by my father playing solitaire. And now I have contacted Dell, and have to hope the installation disk they're sending will fix my problem, and that the 'brand new' Hard Drive isn't completely fucked.
Things sometimes never turn out as planned...
If they did that necessary overhaul on your Laptop. It could be the operator or whoever you spoke with pressed additional wrong codes, or it could be the codes to classify your issue was so broad in definition that the person had to press the one that closely matches your issue. Sometimes when they try to simplify the process to "save money & time", they make the system also prone to incredibly silly errors, resulting in needless waist of money & time.
Well... Hope your situation is resolved with that disk you are expecting.
3070173
The issues were a crack on my screen and a broken disk drive cover.
There is almost no excuse for getting things so utterly wrong, as well as providing a hard drive in such a state as a replacement.
3070265
That is true... probably in a hurry to visit another customer... Or it could be just plain laziness.