Mar
13th
2024
Five Best Practices for Increasing Customer Engagement in the Telecom Industry · 11:43am March 13th
In the telecom industry, customer engagement has become more crucial than ever, especially given the anticipated growth in worldwide telecom service revenue from 2022 to 2027, as projected by Analysys Mason with a 1.8% Compound Annual Growth Rate (CAGR). However, the landscape is rife with challenges, notably highlighted by the "State of Customer Churn in Telecom" report's findings of a significant 22% decrease in customer loyalty during the pandemic.
Buana Sari is an online marketing enthusiast and a blogger who closely follows the latest digital marketing trends and lead generation strategies all over the world. I am associated with Novosol. It offers a mobile video customer interaction platform.