Date: 2035/05/14 0937EST
From: Tiberius Swartz, Director of Franchise, The Ritz Charlton Hotel Company Equestria <t.swartz@ritz_charlton.co.eq>
To: “Group: Corporate Board of Directors”
Subject: A month after openingDue to my accounting department reporting directly to the CFO, you know the financial situation of the Equestriani franchise every bit as well as I do: exceeds expectations to the point where we could achieve ROI in about 14 months. I must especially commend Chef Shandul: his implementation of non-human ingredients into Indian cuisine has been steadily bringing us glowing reviews, and attracting a steady stream of upper nobility. Too bad that humans can become violently sick from half of the menu, but we have to take the good with the bad.
Other than that, the only situation worth remarking is the 'you know what' at the spa: seems that every other pony who has bought a day pass seems interested in 'that', to the point where the second week we had to officially implement a 25-minute time limit per room usage; we are preserving hotel service by having reserved half of the 'special rooms' for hotel guests; we are currently preventing visible waiting lines by having customers enter a same-day schedule; and we are preventing walk outs by having implemented a 24-hour limit on the refund policy for day passes.
Besides, every single interview I have given about the property includes questions about these rooms. While I continue to stick to the fatalistic response we agreed as policy, and thus only say that we only did what Equestriani law and our business ethics required from us, the questions continue. The situation is uncomfortable.